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In our continuing commitment to achieve excellence in all areas of service, PHS surveys every client twice a year on a range of performance and quality indicators. The survey, done electronically, has averaged a 47% return. |
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The survey addresses fifteen areas of focus, relating to on-site heatlh services and site management and administration. The degree of service improvement is also assessed. A question relating to on-site services, for example, asks the respondent to rate their satisfaction with the level at which sick call is managed and conducted. Survey respondents answer each question with a 5-tier choice ranging from "significant improvement needed" to "meets expectations," to "exemplary performance." Space for comments is provided.
In April, 2009, average responses reflected that PHS is "Meeting or Exceeding Expectations" in every area of performance. While our goal is always 100%, these survey results show that from our clients' perspective, the PHS team is doing a lot of things right.
